Effective Date: 12/11/2025
Last Updated: 11/11/2025
Business Type: Online Food Delivery Platform
Company: Ahare Bahare
Location: Nadia, Khidirpur, Bethuadahari, West Bengal - 741126
1. Our Mission
To deliver hygienic, tasty, and timely food while empowering local restaurants through tech and accountability.
2. Restaurant Partner Policy
- Valid FSSAI license required.
- Clean kitchens and proper packaging mandatory.
- Fake listings or hygiene violations will lead to suspension.
- Clear commission and settlement agreements.
- Restaurants must resolve complaints professionally.
3. Employee & Delivery Conduct
- Respect customers, restaurants, and teammates.
- Follow traffic rules and deliver on time.
- Strict action for harassment, theft, or data misuse.
4. Customer Service Policy
- Issues resolved within 24–48 hours.
- Support via in-app chat, email: aharebaharebethuya@gmail.com, phone: 8597126254
- Refunds/coupons only after proper verification.
5. Data Privacy & Security
- Only necessary user data collected.
- No data selling or sharing without consent.
- All data encrypted and secured under Indian law & Google policy.
6. Anti-Fraud & Abuse
- Fraud or misuse leads to legal action.
- Abusive accounts are permanently blocked.
7. Legal Compliance
- FSSAI, Consumer Protection, IT Act, GST complied.
- Cooperation with legal authorities as needed.
8. Business Operations
- Operating hours: 12 PM – 12 AM daily.
- Settlements done weekly on Fridays.
- Expanding via franchise and partners.
9. Policy Review & Updates
Updated periodically based on law, feedback, or business needs. Notified via app or email.
10. Contact Us
This policy is binding on all employees, delivery agents, restaurant partners, and contractors of Ahare Bahare.